Understanding John Pye Auctions: On-Site Services and Accessibility
John Pye Auctions, located in Bo'ness, offers a unique experience for buyers looking to secure a variety of items at auction. However, while there may be potential bargains, understanding their services and policies is crucial for a satisfying experience.
On-Site Services
John Pye provides extensive on-site services that cater to both online and in-person bidders. Customers can view items before bidding, allowing them to gauge condition and assess any potential issues. This is particularly beneficial for those who prefer to inspect items physically, as many reviews highlight concerns regarding the true condition of goods sold.
Customers have reported mixed experiences with the auction process. Some buyers appreciate the convenience of bidding online but have encountered issues with misrepresented items and poor customer service afterwards. For instance, one reviewer noted missing components on a purchased item labeled as complete, leading to frustrations over refund policies that prioritize "sold as seen" terms.
Accessibility Measures
For individuals with disabilities, accessibility is essential when attending auctions. John Pye Auctions offers a wheelchair-accessible entrance, ensuring that all visitors can enter and navigate the premises comfortably. Additionally, there is a designated wheelchair-accessible car park, which aids those with mobility challenges in accessing the auction house without inconvenience.
Unfortunately, comments on staff behavior suggest that improvements in training for customer interaction are needed, particularly regarding the treatment of disabled visitors. Ensuring that all customers feel welcome and respected should be a priority for enhancing the overall experience at John Pye.
Understanding Service Options
When choosing to bid at John Pye Auctions, it’s important to thoroughly read the terms of service. Many items are sold without warranties or guarantees of functionality, which has led to disappointment among some buyers. For example, several reviews reported receiving broken or incomplete items, with John Pye's response often adhering strictly to their "no returns" policy based on the sale conditions.
Engaging in careful research before bidding, including checking the description and images closely, can help mitigate some risks. Nevertheless, many customers have expressed frustration at discrepancies between advertised and actual item conditions, leading to a call for more stringent quality control during auctions.
Final Thoughts
While John Pye Auctions presents opportunities for bargains, potential bidders should exercise caution and conduct due diligence. The on-site services, including viewing options and accessibility features, provide valuable advantages. However, consistent feedback about customer service and product quality underscores the importance of awareness and vigilance when participating in auctions. Always remember to inspect items personally if possible, and prepare for an experience that aligns with the “sold as seen” policy to avoid disappointment.
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I recently bid and won some items at the auction house, but was very disappointed with the experience. After paying a hefty sum for delivery, all of the items arrived in poor condition, completely broken. The staff I dealt with were unhelpful and unsympathetic, simply stating that there were no refunds and that it was my responsibility to take the risk. I would strongly advise against using this auction house.
John Powell (17/09/2025, 04:01):
I was thinking of giving this place a visit, as it was personally recommended by a good friend who used to frequent it years ago.
However, he went there last week and advised me against it. He mentioned that the standard had dropped so significantly that I would find better items at Falkirk Recycling Centre!
Tyler Perez (16/09/2025, 10:44):
Like many others who have purchased items from this auction house, I must say that I feel completely swindled and taken advantage of. The staff is incredibly unhelpful and demanding, making the whole experience very unpleasant. After this, I have decided that I will no longer be participating in any auctions held here, as the service and pricing are simply outrageous. It is unacceptable to purposely use deceitful photos to make items appear more valuable than they truly are, especially considering the high buyer fees that we are already charged. The current fees, standing at a whopping 45% on top of the hammer price, are absolutely exorbitant.
Riley Cooper (16/09/2025, 00:08):
I recently purchased an EVOKE H2 RADIO, only to discover upon opening the box that it contained an additional fan that I did not expect or require. The description clearly stated that I was purchasing a radio, but instead, I found this extra item inside. It was not damaged or previously used, just completely inappropriate for what I had ordered. It seems like they simply swapped the contents of the box before selling it!
Willie Nelson (14/09/2025, 04:59):
Received broken items and no refunds or returns permitted.
Their response was "Our lots are not sold as new, functional, complete, or suitable for a specific purpose".
Therefore, I recommend visiting the site and, if it's an electrical item, turning it on. I would have rated 0 stars if possible, but you have to give at least 1 star to submit a review.
Jennifer Anderson (13/09/2025, 17:11):
Warning!!! I made a bid on an item that was listed as including an Echo Spot. After winning the bid and paying £46, I picked up the items only to find a stand for the Echo Spot and some phone cases, but no Echo Spot. When I inquired about this discrepancy, I was informed that it was a mistake in the listing, and they blamed me for not noticing that the photo included in the listing clearly showed what I would receive. Despite the listing stating that the item would include an Echo Spot, they refused to refund me, even though it was evident that they had misled me and essentially scammed me.
Sandra Taylor (13/09/2025, 04:44):
I 'ave purchased items that ain't functionin' and requested to return 'em for re-sale at the auction, but the staff weren't keen on the idea.
The online biddin' seems dodgy as John Pye seems to be puttin' in "random" startin' bids on certain items - it's clear they're tryin' to hit a minimum sale price for some lots. I'd be willin' to go and conduct an audit to check where these bids are comin' from as it looks like they might be creatin' fake accounts to inflate prices on certain lots.
Joshua Ross (13/09/2025, 03:50):
There are some fantastic deals to be discovered here. If possible, I recommend visiting the items you are interested in beforehand. Otherwise, take a thorough look at the photos to ensure you are satisfied with the items you wish to purchase. Happy bidding!
Bryan Hall (12/09/2025, 08:35):
Many folks are leaving just one star reviews because they don't quite grasp the concept of auctions and overlook the fine print - if you don't understand the ins and outs, John Pye may not be the place for you! They clearly state that items are ex-display or customer returns, and also highlight that there's limited recourse available. While there is some lesser-quality stuff, there are also hidden gems to be found. Personally, I am a retiree who, before the COVID situation, frequently utilized John Pye's services. With ample time on my hands, I enjoyed refurbishing and tidying up items to later pass on to my family and friends. Thumbs up and a smiley face! 👍😊
Christian Collins (11/09/2025, 16:20):
I've been heading to Bo'ness for a few years now, snagging items at auctions to resell. However, over the past couple of years, the place has really upped its marketing game and gotten way too crowded. All you folks bidding items up to nearly retail prices should really brush up on your auction skills. Back in the day, I used to score kettles and coffee machines for just a pound each, most of them needing some fixing up. Microwaves would go for £3-£5, usually missing parts or in need of repair. I'd clean them up, get them working, and then sell them off for a few quid. Now, you guys are driving up prices to retail levels and then some, and have the nerve to complain about it. It should be us long-time regulars griping about your inflated bids messing with our second-hand and parts businesses. You don't seem to realize that if you let us bid as we used to (at rock-bottom prices), we'd still be selling stuff cheaper than what you're forking out. So do us all a favor, step back, and let the seasoned second-hand and car boot buyers do their thing.
Cheryl Rivera (10/09/2025, 22:45):
I reckon 2 stars may not do justice to my overall experience with this auction house. I've dabbled in 8 different lots from here and the one over in Wales. Me biggest blunders were twofold. First off, relying solely on online images for me purchases. And secondly, not being aware that delivery ain't bundled together. I ended up snagging 5 items where each delivery set me back £35. I had assumed it'd be group delivered, but alas, that weren't the case. The total cost of delivery definitely didn't amount to £175, but that's the fee they charged me. As for the other 3 lots, I had to fetch 'em meself. Yet disappointingly enough, none of the items from these multiple lots seem to be in functional order, with some even showing signs of damage. I'd strongly advise against making purchases without layin' eyes on the goods in person first. However, things might turn out alright if you make the trip yourself. Just keep in mind that the viewing hours are rather brief. Cheers!
Linda Butler (07/09/2025, 07:09):
These folks simply bundle up and seal rubbish, passing off products that don't function and can't even be inspected due to being sealed. It's absolutely mind-boggling that regulatory bodies permit them to keep operating. They never follow up on complaints, and emails go unanswered as well. Scoundrels, be warned!
William Kim (06/09/2025, 23:00):
Oh, mate, let me tell you about this dodgy Auction house. Absolutely dreadful customer service, I tell ya. Every time I ring 'em up, it's straight to voicemail. And when I finally manage to leave a message, they never bother to get back to me. Same goes for the chat feature - complete waste of time. And don't even get me started on the quality of their products. Broken bits, missing items, and just pure rubbish quality, it's a right mess. I'm kicking meself for not checking the reviews beforehand, there's too many naysayers for this company. Save yourself the hassle and steer clear, mate.
Julie Kim (06/09/2025, 08:04):
Well, today marks the first and final occasion I shall be engaging with John Pye auctions. Whilst I appreciate that their stock consists of surplus, liquidated, and damaged items, selling a product with vital components missing, thus rendering it entirely useless, is simply not up to par. Fortunately, it's conveniently located near the refuse tip; precisely where one might find themselves heading after an encounter with John Pye auctions.
Noah Reed (05/09/2025, 17:52):
AVOID PURCHASING FROM THIS DISHONEST LOT.
They peddle goods that are pre-owned, severely damaged (not just a few operational glitches, but visibly wrecked), and missing components.
Take a gander at the feedback here. Their only response is "apologies, kindly utilize our live chat or contact customer service," only to restart the cycle; customer service will retort with "oh, it's sold as seen, didn't you attend the viewing?" - Really, in Nottingham when I'm 500 miles away? Why offer an online service if customers obviously can’t view the items (it wouldn’t be financially prudent with travel expenses taken into account).
Their service is downright atrocious, and we are set to inform trading standards and engage our family lawyer until we are fairly treated. Quoting online for now:
“...[if specified goods are not second hand] the Sale of Goods Act 1979 (SGA) will still apply. Under the SGA, the item must match its description, be of satisfactory quality, and fit for purpose. If the item falls short of any of these standards, you have the legal right to return it for a repair, replacement, or refund.”
Kenneth Foster (03/09/2025, 03:02):
I am deeply disappointed to have to leave a one-star review, just like everyone else here. The service provided by this auction house is truly dreadful.
I have had the misfortune of dealing with them on two separate occasions. The first time, they only sent me a partial order and then had to send a replacement, which arrived damaged in the box.
On my second attempt to use their services, I decided to give them another chance by selecting a different location. However, I encountered issues with the payment system as it would not accept any Barclaycards or debit cards. I was forced to make a bank transfer, which leaves me with no buyer protection. To make matters worse, I was informed that the couriers are not allowed to pick up items for collection, adding another layer of inconvenience.
Furthermore, the auction house's terms and conditions have many obscure clauses that only become apparent after winning a bid, trapping you into an agreement. If you refuse to pay, they will restrict your account access. This kind of business practice is unacceptable and reflects poorly on their professionalism.
Kyle Baker (01/09/2025, 06:50):
Should be No stars at all, honestly! Lots of dodgy stuff now!
John Pye is flogging dodgy goods that are no good and shamefully exploiting Corona as an excuse to prevent folks from inspecting, thereby pushing more faulty items.
When I raised a concern about a dodgy item, they just dodge with generic responses.
Absolutely dreadful, especially when it used to be somewhat decent! Please ponder deeply before bidding, and bear in mind all the extra fees will hike up the final cost way beyond what you expect!
Carol Thompson (30/08/2025, 20:19):
I recently won a bid for an LG Smart Speaker at an auction house. However, upon its arrival, I was disappointed to find that it was not producing any sound. In my experience with John Pye auctions, their terms and conditions outline that all purchases are made at the buyer's own risk. It is crucial to physically inspect the items before bidding as I have encountered multiple faulty products in the past. Although some listings may specify damages, such as 'screen damaged for spares' on TVs, there was no mention of the speaker's sound issue in the advertisement.
After factoring in premiums, the final cost often aligns closely with retail prices. My advice to prospective buyers would be to attend physical auctions where you can inspect items firsthand before committing to a purchase. Online bidding platforms like eBay may offer more buyer protection in such cases.
Stephanie Thompson (26/08/2025, 23:53):
I would strongly advise against purchasing anything from this particular auction house. While I understand that items are typically sold under a "sold as seen" policy, it is completely dishonest to list goods online that are clearly defective.
Recently, I purchased a dishwasher from this auction, only to discover upon inspection that the pump was severely damaged. Despite my best efforts, I was unable to find a replacement pump, leaving me with a useless dishwasher that can only be disposed of or salvaged for spare parts.
It is truly disappointing to encounter such a lack of integrity in their operations.
Peter Thompson (26/08/2025, 09:45):
I must say, I have had quite a negative experience with this company. The products they offer seem subpar, and their sales tactics are questionable. When you factor in the taxes and additional fees, the prices aren't even that competitive. It almost feels like a scam, to be honest. I would recommend steering clear of them and sticking to platforms like eBay or traditional stores like Argos for a more reliable shopping experience.
