Evans Cycles - Aberdeen

Services and businesses in England

Evans Cycles - Aberdeen

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Evans Cycles Aberdeen: A Hub for Cyclists

Evans Cycles, located on Union Street in Aberdeen, is a popular destination for cycling enthusiasts. With their extensive range of bicycles and accessories, along with on-site services, they aim to cater to diverse customer needs. Below is a closer look at the features that make this bicycle store a noteworthy choice.

Accessibility and Convenience

One of the key benefits of visiting Evans Cycles is its wheelchair-accessible entrance and car park, ensuring that all customers can easily access the store. The location on Union Street is also convenient for quick visits, making it easier for cyclists to pop in for any urgent repairs or purchases.

Service Options and In-Store Experience

The staff at Evans Cycles are known for their helpful and knowledgeable service, providing quick assistance with bicycle repairs and maintenance. Customers have reported excellent experiences with in-store services, where mechanics have swiftly addressed issues, such as fitting difficult tyres within minutes. This level of customer service often results in repeat business, as many choose to rely on the expertise available right in the store. However, there have also been complaints regarding the service options offered. Some customers found the return policy inflexible, receiving credit notes instead of cash refunds, which led to frustration. Despite this, many patrons praise the friendly staff for their willingness to assist with inquiries, highlighting that personal touch matters in retail.

Payment Flexibility and Delivery Options

Evans Cycles accepts various payment methods, including credit cards, debit cards, and even NFC mobile payments, enhancing the shopping experience for customers. However, some customers have expressed confusion over delivery charges for items ordered online and picked up in-store, leading to dissatisfaction. For those who prefer the convenience of shopping online, Evans Cycles offers in-store pick-up options, allowing customers to order products from the comfort of their home. Despite some concerns about the clarity of online pricing compared to in-store prices, many still find the option beneficial for their cycling needs.

Community Feedback and Experiences

The community's feedback about Evans Cycles is mixed. While many customers laud the knowledgeable team and efficient service, others have raised issues regarding price discrepancies between the website and the physical store. Reports of poor communication during order processing have also circulated, leading some to prefer shopping online or at other local bike shops. Despite occasional drawbacks, customers consistently recognize the friendly atmosphere and willingness of staff to assist with technical queries and bike fittings, fostering a sense of loyalty among regular shoppers.

Final Thoughts

In summary, Evans Cycles in Aberdeen stands out for its commitment to accessibility and customer service, alongside a wide selection of bicycles and accessories. By offering flexible payment options and delivery services, combined with a dedicated team of cycling enthusiasts, it strives to create a positive shopping experience for everyone. While navigating some challenges related to pricing and service consistency, many locals continue to support Evans Cycles as a trusted resource for their cycling needs.

The address of our establishment is

The contact phone of said Bicycle store is +443439092182

And if you want to send a WhatsApp, you can do so at +443439092182

We open at the following schedule:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday (Today) ✸

The website is

If you wish to alter any detail that you think is not accurate related to this page, we urge you to deliver a message so we can we will handle it as soon as possible. Thanks beforehand thank you very much.

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Comments:

Showing from 1 to 20 of 34 comment(s) received.

Evelyn Sanchez (15/06/2025, 07:47):
Absolutely brilliant customer service with a top-notch product range in the store.....it's just a shame they're shutting down the Aberdeen branch!!
Christopher Lee (15/06/2025, 01:29):
Outstanding, very helpful guidance throughout my three visits. Kudos to Patrick, Andy, and Connor for their excellent assistance.
Jeremy Cruz (12/06/2025, 01:42):
My experience at this bicycle store was top-notch, I must say.
I had a issue with my Specialized Emtb which I hadn't bought from Evans Cycles but that didn't seem to be a problem at all.
They were extremely professional and courteous throughout the entire process. The problem was identified, and a replacement part was ordered promptly, within a week I was back on the road.
A huge "Hats off" to Andy who kept me informed about the repair progress and provided me with some excellent unbiased advice that I truly valued.
I will definitely be bringing all my bikes to them for maintenance as I can't find fault with their level of service.
My only suggestion for Evans Cycles would be that the shop's external appearance could be improved. The faded decals on the exterior and the now removed "To Let" sign gave me the impression for years that the shop was closed or had moved elsewhere.
Edward Lewis (05/06/2025, 08:39):
My pedal decided to take an unexpected break from my bicycle, so I rang up the shop to see if I could pop in right away. Luckily, they said yes. Stuart swiftly sorted out the issue in mere minutes, leaving me absolutely chuffed. Top-notch service! 😊
Joe Gray (03/06/2025, 12:19):
Outstanding speedy service! The team was exceptionally helpful on short notice, and very friendly.
Bobby Adams (03/06/2025, 03:15):
The folks at this store are incredibly helpful and really bailed me out with a little hiccup I had. It ain't the first time they've come to my rescue, and they sure do know their stuff too.
Mia Ortiz (01/06/2025, 12:30):
I had a rather disappointing experience at this bicycle store when I went in looking to purchase a Topeak bike stand. Despite having bought one from them around 6-7 months ago, the staff told me they've never carried those stands. After some lackluster searching on the Evans website, I was informed that they were out of stock and essentially sent on my way without much effort. Upon checking the website later at home, I discovered that the item was indeed still available. This encounter left me feeling unimpressed with their customer service, so I decided to take my business elsewhere. It's unlikely I'll be returning to this store in the future.
Melissa Price (30/05/2025, 12:48):
The folks at Evans have been simply marvelous throughout the entirety of my bike assembly project. Putting together a frame from the parts I selected, they were incredibly accommodating of my suggestions for adjustments, promptly ordering any missed components, fine-tuning parts as needed, and maintaining a consistently amiable demeanor during my numerous visits. Each team member displayed a wealth of expertise and a warm demeanor—I can wholeheartedly endorse their services.
Beverly Alexander (30/05/2025, 04:55):
A smashing store, I must say! The staff couldn't be more helpful and friendly.
Thomas Walker (29/05/2025, 07:54):
The staff at this Bicycle store is absolutely splendid! They are always so accommodating and friendly, truly making your visit a delightful experience. I highly recommend stopping by for all your cycling needs.
Johnny King (23/05/2025, 01:55):
Lovely bike shop, I've popped in a couple of times now and the chaps working there are always keen to impart their bike wisdom upon you. Without a doubt, the finest bicycle store in Aberdeen!
Tyler Wright (23/05/2025, 00:45):
STEER CLEAR - I ventured into the bicycle store to place an order for a bike and some extras. I was assured that the order had been successfully processed and, most importantly, that it would arrive in time for my child's upcoming birthday. After receiving an email confirming that the order was being prepared, there was radio silence. After two weeks, I reached out only to spend half an hour online before being told they would investigate. Another five days passed with no updates. Upon contacting them again, I was informed that the order had been canceled due to an alleged IT error on my end? Despite the initial email promising a refund within 2-5 business days, I discovered that this was not the case when I called – you must physically visit the store to obtain a refund. This intentional misrepresentation in the email appears to be a tactic to unfairly profit by withholding funds. It is dubious whether the ordered items would have ever materialized had I made the purchase online independently.
Judith Carter (22/05/2025, 01:00):
I entered the store with a busted rear wheel and was promptly assisted in an exceptional manner. A truly fantastic experience at this bicycle shop and its committed young team. Many thanks indeed. I departed the establishment a content individual.
Bryan Garcia (21/05/2025, 12:29):
Very helpful and friendly staff at the bicycle store. They were able to assist me in finding the perfect bike for my needs and gave great recommendations. I will definitely be coming back for all my cycling needs in the future!
Margaret Ford (19/05/2025, 23:40):
Top-notch service right there!
Jonathan Hernandez (19/05/2025, 23:06):
The staff really went out of their way to switch my cassette onto the new wheel without an appointment. The service was fast, efficient, and top-notch. I'll definitely be coming back for their service again!
Amanda Jenkins (17/05/2025, 13:29):
Picked up my new bike the other day. Absolutely chuffed with it and the top-notch customer service I got. Patrick, the chap who put together my bike, knew his stuff and even assisted me in selecting some fresh threads. Hands down, this is the finest bike emporium in town.
Sarah Taylor (17/05/2025, 07:24):
By jove, this bicycle emporium in Aberdeen is top-notch! The service is simply splendid, the prices are fair, and the staff are ever so friendly and well-informed.
Joseph Evans (17/05/2025, 02:14):
Outstanding bike service! In a jiffy, they pinpointed the problem with my rear wheel and in just half an hour, I had a new one installed, ready to hit the road again on our cycling adventure. Thanks, once more!
Rose Gomez (16/05/2025, 06:06):
I had a fantastic experience this morning at the bicycle shop with Andrew. He provided a swift and efficient solution for my bike, all while being incredibly friendly and helpful. In just a few short minutes, he had everything sorted out for me. Tremendous service!

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