Exploring The House of Bruar: A Premier Department Store in Pitlochry
The House of Bruar, often dubbed "the Harrods of the North," is a stunning destination for both shopping and dining. Nestled on the A9, just a short drive from Pitlochry, it offers a unique blend of high-end clothing, gourmet foods, and exceptional service options that cater to every visitor's needs.
Accessibility at The House of Bruar
The House of Bruar prides itself on accessibility for all its guests. With a wheelchair-accessible entrance, patrons can comfortably enter the store without barriers. Additionally, there are designated wheelchair-accessible seating areas in the restaurant and plenty of space within the store to navigate freely. The wheelchair-accessible car park makes it convenient for those with mobility challenges, ensuring everyone's experience is enjoyable.
Your Visit: Quick and Convenient Options
For those looking for a quick visit, The House of Bruar provides easy in-store shopping as well as options for in-store pick-up for online orders. If you prefer not to spend time browsing, the store’s efficient delivery service can bring your purchases directly to your door. Moreover, they accept a variety of payments, including credit cards, debit cards, and even NFC mobile payments, making transactions seamless.
Dining at The House of Bruar
After a day of shopping, visitors can indulge in the diverse culinary offerings available in the store. The on-site restaurant delivers everything from fresh seafood to hearty beef dishes, catering to all tastes. The toilets are well-maintained, providing clean facilities for shoppers and diners alike. Many guests appreciate the quick food options, such as the popular fish and chips shop, ensuring no one leaves hungry.
Parking and Amenities
Parking is never a concern at The House of Bruar, with ample free parking lot available for guests. The large spaces are especially welcoming for families traveling with pets, thanks to designated spots for those with dogs. Guests have praised the store's cleanliness and attention to amenities, which contribute to a positive overall experience.
A Shopping Experience Like No Other
The House of Bruar is not just a department store; it’s a complete shopping experience. With a wide range of products—from luxurious cashmere to exquisite Scottish cuisine—every corner of this establishment offers something special. Shoppers are invited to explore unique souvenirs, quality clothing, and specialty items, ensuring there's something for everyone.
In conclusion, The House of Bruar stands as a beacon for quality and service in Scotland. Whether you are planning a full day of shopping or just a quick visit to enjoy a meal, this department store promises a memorable experience rich with local culture and hospitality.
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I must say, I was quite disappointed with the service received at the department store. The individual working at the deli counter really embodied a lackadaisical attitude. My sibling visited the store around 2pm today and was informed that they couldn't slice any meat. The explanation provided was rather unclear. Later on, I went to the store at 5pm only to be told that slicing the meat wasn't feasible as the machine required cleaning before closing. It's disheartening to pay premium prices for such an underwhelming encounter. Here's hoping it was simply an off day.
Madison Perez (21/06/2025, 07:21):
What a marvelous spot offering a plethora of options for one's every whim and fancy! Upon entering this exquisite food hall, I found myself in a quandary due to the sheer abundance of choices; I could have easily whiled away hours perusing the offerings, but alas, duty called. A visit to the falls beckoned. Nevertheless, it is unquestionably a destination worth exploring if you happen to be in the vicinity. The only drawback I encountered was the rather steep prices, with items marked up £10 above the usual rates. Consequently, I felt compelled to deduct a star from my assessment.
The establishment is meticulously well-kept, boasting cleanliness and complimentary parking facilities. Nestled in the picturesque landscape of Scotland, it truly is a gem of a place worthy of admiration.
Rachel Murphy (18/06/2025, 00:25):
A luxurious shopping experience with a touch of Scottish charm. It may be a bit pricey, but there's a discount warehouse where you can find some great deals. Don't forget to visit the stunning Falls of Bruar nearby for a lovely walk along the waterfalls and stream.
Timothy Kim (16/06/2025, 08:17):
I just want to give a big shoutout to Garry, the Deputy Manager of the Food Hall at House of Bruar. He truly was our hero when he helped us with my daughter-in-law's wheelchair. Garry not only lifted the heavy chair from our car but also set it up for us with a smile. His kindness and willingness to assist really made our day. Garry is a true asset to House of Bruar, and we can't thank him enough. We'll definitely be returning soon! 😊
Randy Sanchez (16/06/2025, 07:03):
This shopping area is so posh and fancy. There's tons of free parking available, and they have a wide variety of sections to browse through. It gets really busy here!
Ralph Evans (15/06/2025, 12:30):
Oh, let me tell you, this department store has some of the most unique finds you'll ever lay your eyes on. I searched high and low in London, but couldn't find anything quite like it. Sure, it might be a tad pricey, but the experience is absolutely worth it.
Keith Lewis (15/06/2025, 01:00):
I popped into The House of Bruar the other day, and it was an absolute joy! As soon as I set foot inside, I was taken aback by the lovely arrangement and the cozy, welcoming vibe. The range of goods is top-notch, showcasing premium Scottish attire, outdoor equipment, and scrumptious local delicacies.
Linda Ortiz (13/06/2025, 10:34):
Great selection of food options and good coffee, but I recommend steering clear of the cakes in the food hall as they seem to have attracted some avian attention.
Kathleen Fisher (12/06/2025, 08:27):
I recently purchased a cashmere sweater and tweed trousers from this department store. The quality of the products is superb and they fit me perfectly. The delivery was right on schedule and the items were beautifully packaged. I will definitely be buying more items from this store in the future.
Jerry Cooper (08/06/2025, 15:32):
I strongly advise against shopping online with this brand. I purchased a pair of slippers for my partner as a Christmas present, and after just a few days of wear, the stitching started coming undone. When I reached out to customer service, it took them several days to respond, and they requested that I cover the cost of returning the faulty shoes for inspection. I argued that I should not have to pay for postage since the item was defective. After some back and forth, they finally provided me with a postage label and I sent the shoes back. They confirmed receiving my return on January 27th, but despite sending multiple follow-up emails, I have yet to receive any updates on the status of my refund. Each interaction with their customer service team has been strangely unprofessional; at one point, I even received an out-of-office reply from a woman's personal email address after sending a follow-up email. It has now been 12 days since they received the item, and I still have no idea when my refund will be processed. I have been out of pocket for over two months, and the incompetence of the customer service team is beyond frustrating. I strongly suggest avoiding this brand and taking your business elsewhere to save both your money and your sanity!
Kenneth Roberts (08/06/2025, 07:31):
A lovely store with a great selection of high-end products and a wide variety of items including clothing, food, hot and cold drinks. It's like a mini luxury department store where you can find everything you need in one place. There's also a cafe on site serving delicious hot and cold food. It's not your typical cheap grab-and-go spot, but more of an upscale destination for shopping and dining, so prices are on the higher side. Plenty of parking available and easy access. The staff are very friendly. I highly recommend paying a visit!
Leonard Baker (07/06/2025, 01:45):
I dropped in for breakfast and was pleasantly surprised by the great prices and generous portion sizes.
I made a pit stop here while traveling down the A9, as it's conveniently located just off the main road. The car park was bustling as usual, but I was pleased to find that the restaurant service was quick and efficient.
I ordered two hearty bowls of soup with thick slices of bread, which were absolutely delicious and priced at just £4.95 each. The menu offered a variety of appetizing options, and I would definitely consider returning in the future.
Stephanie Martinez (31/05/2025, 13:02):
What a cracking spot! The food market at this department store has a braw selection of Scottish goodies, as well as some bonnie international and local treasures. The prices are fair and the customer service is top-notch. If you fancy a wee walk, there's a stunning waterfall behind the House of Bruar, just a half-hour stroll away, with a belter of a view. Definitely worth a visit, ken.
Susan Hughes (31/05/2025, 08:35):
This department store is a gem for a quick visit. I really appreciate the variety of fashion stores, food hall, souvenir shop, and unique food options. The staff running the shops and food stalls were incredibly friendly and accommodating. The restroom facilities were also well-kept. Overall, a top-notch spot to stop by!
Judith Miller (31/05/2025, 07:16):
On my drive frae Edinburgh tae Inverness, I got fair peckish! So, about 2 o' the 3 hours intae the road trip tae Inverness, I made a pit stop here! It was pure brilliant! I may hae gone a wee bit owerboard! Delectable Fish and Chips, Bundaberg Ginger Beers, Sweets, Sweets and mair Sweets!! The sweetest delight wis catchin' a glimpse o' the start o' a rainbow for the first time in my life in Braw Scotland!! 😁🌍🏴❤
Ann Anderson (30/05/2025, 14:49):
Rarely do I find myself struggling to pen a review, but bestowing two stars may be a tad severe. The issue arose when my partner, our dog, and I embarked on a 5-mile jaunt to this establishment. While I wholeheartedly grasp that not everyone is fond of our furry companions, most places we frequent nowadays tend to have designated dog-friendly zones. On this particularly rainy day, we found ourselves longing for a covered area with tables and chairs where we could shelter from the downpour with our canine while taking turns browsing. Alas, no such provisions were made outside, except for a sheltered car park exclusively for dog-toting motorists! A commendable initiative, no doubt, but should businesses not be encouraging pedestrian and cyclist patrons in this day and age? I did spot a bicycle storage unit, so perhaps had we cycled with a dog trailer in tow, our situation might have been different. However, enjoying a meal or beverage while standing in a bike shed was hardly appealing.
It came to my attention that others have also lamented the absence of an outdoor covered dining area, and I must concur that it does seem rather peculiar to have an abundance of outdoor tables and chairs all drenched in rain! Curiously, we stumbled upon a dog kennel at the rear of the premises, yet it appeared to be unused—a missed opportunity, in my opinion. It was truly astonishing to witness the multitude of patrons with dogs milling about, a look of bewilderment on their faces! Were it my enterprise, I would view such potential business as too valuable to overlook. Simply introducing a covered section with seating for dog owners would work wonders. Even John Lewis now accommodates dogs—quite peculiar, wouldn't you say?
Joe Kim (27/05/2025, 22:46):
Absolutely adored this place, stopped by during my trip down South 🔥. Highly recommend for amazing food, drinks, and shopping 🛍...
Ann Smith (27/05/2025, 02:31):
I popped by this Department store last Saturday, the 4th of January. As a guide, I've brought many clients here before and always had a jolly good time. But this time, visiting with my family, left me quite disappointed, I must say.
The grub at the restaurant was alright, but the trouble started when my wee daughter accidentally dropped the lollipop she had just bought (for less than £3). Of course, I wanted to make things right, so I snagged another lollipop and trotted over to the till to pay for it. Before settling the bill, I kindly inquired if it might be possible to swap it, knowing full well it was our mistake but hoping for a bit of kindness.
The lass at the checkout, who seemed to be struggling with English, retorted in a snappy and offish manner. She scowled and said it was our own doing and we were on the hook for it. Whilst I fully acknowledge our error, her tone and demeanor were needlessly brusque. There's a proper way to handle these situations, and speaking to customers with such scorn is simply not on.
In the end, I forked out for the replacement lollipop, but the whole episode left a sour taste in my mouth. I can grasp being denied an exchange, but I won't abide the impoliteness we encountered. I shan't be returning to this spot, whether with my clients or my kin.
It's deeply disheartening to see someone with such poor customer service skills stationed at the front desk. This visit has completely altered my perception of this establishment.
Jason Lee (26/05/2025, 03:40):
What a delightful spot to pop into, with an impressive array of treats in the food hall! The prices are quite reasonable too, and let me tell you, the restaurant was absolutely splendid. I can't recommend the steak pie enough!
Laura Mitchell (25/05/2025, 10:03):
I 'ave to give it 5 stars, mate! It's got loads of choices, tasty grub, top-notch service, plenty of staff around, top-quality meat, and the staff is absolutely fantastic. The owner should be chuffed to bits. Now, the prices... A bit on the dear side, I must say, but hey, you get what you pay for when you're looking around.
