Showing from 1 to 19 of 19 comment(s) received.
Excellent prices on their products, lightning-fast shipping, and even threw in some extra items that I had forgotten to order. Fantastic service, highly recommended!
Absolutely chuffed with the gear I got, top-notch service all round. Quick delivery and spot-on assistance. Can't wait to place another order!
I just wanted to give a big thanks to everyone at Supplies for Industry for the fantastic service. The logos on the football tops were of top-notch quality, and both the boys and girls were delighted! I highly recommend them to anyone. The customer service was absolutely spot on, so helpful. Thanks a lot!
I've been using this company for 6 years now and I've never had any problems. The staff is always helpful and friendly, and they always have what I need. Highly recommended!
We made an order for some personalized workwear, which included an embroidered hoody and a plain one. We were very clear that we wanted the second hoody to be plain. After confirming the order, we received both hoodies with embroidery. We immediately contacted the store via email to request the correct item. Their response stated that due to a mistake by a new employee, we would have to purchase another hoody and pay for delivery again. When we called to discuss the issue, a male employee (whose name I didn't catch) was extremely rude, claiming our order was not clear even though it was clearly stated in plain English in our email. He then proceeded to hang up on us. This kind of disrespectful behavior is unacceptable in customer service. We have also noticed similar complaints in other reviews, suggesting a pattern of problematic behavior. It's disappointing because when we find a reliable supplier, we prefer to stick with them. We are thoroughly disappointed and will be seeking legal advice as the store has not fulfilled our order as requested.
Just received my second order and I must say I am absolutely thrilled with the quick delivery, especially considering it was during a Bank Holiday week. Great job!
I received excellent service from this company. I provided them with a horse rug for embroidery, and they did a fantastic job. I highly recommend their services.
I recently purchased a few items from the Uneek workwear collection and I must say, I am really impressed with the quality compared to the price. Navigating their website was a breeze, and I received excellent customer service from SFI over the phone. Tracking my order through UPS was simple, and to top it off, my jacket arrived earlier than I had anticipated. I am extremely satisfied with my purchase!
I've been dealing with this company for over a year now and I must say, I've had no troubles at all. Personally, I'm not much of a fan of making phone calls, so I opt to send them an email instead. The response time is really quick and they always make sure to keep me in the loop with any questions I may have. Their prices are the best in the market, definitely top-notch! A+++
Big thanks to Michaela and the team for providing top-notch workwear. The service was exceptional and the delivery was lightning-fast!! I can't praise them enough. Cheers once more.
Appalling customer service, they couldn't even respond to a simple query about a sample order and I've never been spoken to so rudely by someone whose role is to assist. Utterly unacceptable and completely unprofessional - there is no chance I will be patronizing this establishment.
Absolutely top-notch service from beginning to end. Placed an order for 4 pairs of cargo pants on a Wednesday evening, and they arrived by Friday morning. Thank you for the impeccable and swift service!
One of the best experiences I've 'ad with an embroidery company, I must say! I gave the thumbs up to my design on Monday, and by Thursday, me garments (2 jackets, 2 'oodies, 7 polos, and 3 beanies) were all set for pickin' up. The quality was top-notch, and the price was bang on. Will surely be returnin' for more, cheers!
For all our branded clothing needs, we turned to Supplies for Industry. The service was top-notch, but there was a slight hiccup - not a single order made it to the correct address. Nevertheless, we were willing to overlook that because of the excellent service provided. Our most recent order was for white banded t-shirts, but upon arrival, we discovered they had been dyed red. This mishap occurred as the protective gloves we purchased, also red, were carelessly thrown into the same box as the t-shirts. These t-shirts were meant to be prizes for a competition we were hosting. When we raised this issue, we were advised to simply wash the t-shirts and see if that resolved the problem. To make matters worse, the gloves had burst in the box, and when I brought this to their attention, I was met with accusations of dishonesty.
I must say, we are absolutely chuffed with the top-notch service we've had from this company. We placed an order for some Fleece Bodywarmers, and blimey, within just 48 hours, our parcel arrived at our doorstep. Talk about efficiency! The fleeces themselves are spot on, exactly what we had in mind. Many thanks to you all. Cheers, Carole
I 'ave been usin' Supplies for Industry for ova' 5 years now, Michaela and Micheal are top-notch to do business wif. The wide range of products 'elps us a business to stay on top of the constantly changin' Health and Safety requirements in the buildin' industry wif PPE, from eye, ear, and PPE supply at great affordability.
Received top-notch customer service on our recent order from Michaela! The Work clothes store we usually purchase from, Portwest, has been experiencing some supply chain difficulties. We needed a mask and filters urgently for a specific PPE requirement, and Michaela went above and beyond to find us a suitable alternative in time. She coordinated with Portwest and myself to ensure the specifications and availability met our needs, and successfully arranged for the alternative to be delivered the next day, along with the necessary filters. Exceptional service from Michaela and the team, much appreciated! We will definitely be returning for future purchases. 😁
I say, chap, I've been waiting a solid 3 months for my order from this work clothes store. Gave them a ring, only to find them dreadfully unhelpful. Still haven't received part of my order... Quite a wait, I must say. Nevertheless, the bits and bobs I did get are of rather good quality.
I placed an order for some umbrellas with our company logo, as well as other items. While the other items arrived promptly, the umbrellas were delayed. A month later, when the umbrellas finally arrived, they had no logo printed on them. I contacted customer service to express my disappointment, only to be told that I never requested the logo printing and that they couldn't print on umbrellas anyway. This was the first issue I encountered.
I asked to return the umbrellas, but was informed that they were now outside the returns window. Despite further complaints to Michaela, who displayed poor customer service skills, I was still denied the option to return the items. The umbrellas had been returned to the sorting office instead of our address without any notification to us. Parcel Force confirmed this, but the company showed no concern.
Overall, the customer service was dreadful and I have no intentions of using this store again.