Evans Cycles - Aberdeen

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Evans Cycles - Aberdeen

Evans Cycles - Aberdeen

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Votes: 120 - Score: 4.3

Evans Cycles Aberdeen: A Hub for Cyclists

Evans Cycles, located on Union Street in Aberdeen, is a popular destination for cycling enthusiasts. With their extensive range of bicycles and accessories, along with on-site services, they aim to cater to diverse customer needs. Below is a closer look at the features that make this bicycle store a noteworthy choice.

Accessibility and Convenience

One of the key benefits of visiting Evans Cycles is its wheelchair-accessible entrance and car park, ensuring that all customers can easily access the store. The location on Union Street is also convenient for quick visits, making it easier for cyclists to pop in for any urgent repairs or purchases.

Service Options and In-Store Experience

The staff at Evans Cycles are known for their helpful and knowledgeable service, providing quick assistance with bicycle repairs and maintenance. Customers have reported excellent experiences with in-store services, where mechanics have swiftly addressed issues, such as fitting difficult tyres within minutes. This level of customer service often results in repeat business, as many choose to rely on the expertise available right in the store. However, there have also been complaints regarding the service options offered. Some customers found the return policy inflexible, receiving credit notes instead of cash refunds, which led to frustration. Despite this, many patrons praise the friendly staff for their willingness to assist with inquiries, highlighting that personal touch matters in retail.

Payment Flexibility and Delivery Options

Evans Cycles accepts various payment methods, including credit cards, debit cards, and even NFC mobile payments, enhancing the shopping experience for customers. However, some customers have expressed confusion over delivery charges for items ordered online and picked up in-store, leading to dissatisfaction. For those who prefer the convenience of shopping online, Evans Cycles offers in-store pick-up options, allowing customers to order products from the comfort of their home. Despite some concerns about the clarity of online pricing compared to in-store prices, many still find the option beneficial for their cycling needs.

Community Feedback and Experiences

The community's feedback about Evans Cycles is mixed. While many customers laud the knowledgeable team and efficient service, others have raised issues regarding price discrepancies between the website and the physical store. Reports of poor communication during order processing have also circulated, leading some to prefer shopping online or at other local bike shops. Despite occasional drawbacks, customers consistently recognize the friendly atmosphere and willingness of staff to assist with technical queries and bike fittings, fostering a sense of loyalty among regular shoppers.

Final Thoughts

In summary, Evans Cycles in Aberdeen stands out for its commitment to accessibility and customer service, alongside a wide selection of bicycles and accessories. By offering flexible payment options and delivery services, combined with a dedicated team of cycling enthusiasts, it strives to create a positive shopping experience for everyone. While navigating some challenges related to pricing and service consistency, many locals continue to support Evans Cycles as a trusted resource for their cycling needs.

The address of our establishment is

The contact phone of said Bicycle store is +443439092182

And if you want to send a WhatsApp, you can do so at +443439092182

map of Evans Cycles Bicycle store, Bicycle repair shop, Bicycle wholesaler, Outdoor sports store, Sporting goods store, Sportswear store in Aberdeen

We open at the following schedule:

Day Hours
Monday
Tuesday
Wednesday
Thursday
Friday (Today) ✸
Saturday
Sunday

The website is

If you wish to alter any detail that you think is not accurate related to this page, we urge you to deliver a message so we can we will handle it as soon as possible. Thanks beforehand thank you very much.

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Evans Cycles - Aberdeen
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Comments:

Showing from 1 to 20 of 60 comment(s) received.

Alice Kim (29/07/2025, 11:18):
I must say, I had the most splendid customer experience at this bicycle shop. I popped in with a minor issue that was sorted out promptly, and to top it off, they suggested a more affordable part than the one I had in mind. It was a delightful surprise that not only fixed my problem but also saved me some cash. Many thanks!
Christine Phillips (27/07/2025, 10:54):
WARNING... PRICES ARE NOT CORRECT.

I give one star, as I purchased an item that I wished to return (Packaging undamaged, etc.)

The only option the single staff member could offer was a store credit, which was not helpful to me.

Cash refunds are not permitted.

BE CAUTIOUS OF THEIR PRICES IN THE STORE AND ON THEIR WEBSITE.

In-store: £22.00.
Evans website: £14.00.

Total: a £8.00 price difference cheaper on their website.

1 Star, I will opt for online shopping and not patronize Evan Cycles again.
Angela Sullivan (26/07/2025, 02:17):
I popped by the store with my wheel to pick up the right gear cassette. They had it in stock and swapped it out for me straight away. To top it off, the cassette was on sale 😀

Fantastic service, top-notch guidance, and awesome prices 🙌
Michael Clark (24/07/2025, 19:36):
The staff at this bicycle store were incredibly helpful, I can't thank them enough for their advice today.
Bradley Gutierrez (24/07/2025, 17:25):
Terrible customer service experience with this bicycle store. They charged me £1,000 twice from different accounts, but then canceled the transactions without delivering the bike, leaving me with £2,000 tied up and no bike to show for it. When I tried to get my funds back from the bank, they required a letter from Evans Cycles, but both customer service and the store were unhelpful. I couldn't even reach the store via phone. Now, on holiday with limited funds due to a recent theft, all they offer is a simple apology. The reason for canceling the transaction was that it was done with a signature instead of a pin, which is unacceptable. They should ensure their systems align with their security measures.
Judy Hayes (24/07/2025, 08:56):
Just popped in on my lunch break. Fantastic store, the staff were incredibly polite, knowledgeable, and helpful. I've visited several Evans stores across the UK and THIS one is definitely the top-notch on every level. Also, the gear they stock is top-quality at very fair prices. Cheers guys, keep up the great work!
Stephen Wright (23/07/2025, 05:59):
I've popped into this place a couple of times, and the team is always ready to lend a hand and super informed. Impressive array of gear in stock. Andy is the go-to person here, top-notch service. Really recommend this shop, it's a gem.
Zachary James (22/07/2025, 17:07):
The chaps at this store are simply brilliant, always so helpful and polite. And what's more, they really know their bikes inside out. It's the only shop in Aberdeen that keeps in stock the parts I usually find myself urgently needing just before a big weekend ride. I can always count on them to have the parts ready in time, unlike other bike shops in Aberdeen.
Kyle Ortiz (22/07/2025, 16:54):
I've used their click and collect service multiple times, and I've also visited the store for advice when my bike was giving me trouble. The staff has always been really helpful and willing to offer guidance, even on days when I didn't make a purchase. Definitely one of the best customer experiences I've had, 5 stars from me!
Olivia Hamilton (18/07/2025, 14:55):
I brought my bicycle in because it was having a few problems, but they never called me to let me know when it was ready. It took over 2 weeks to get my bike back, and as soon as I rode it, I noticed issues with the gears. I ended up having to take it to another bike shop to get it fixed. I won't be returning there for sure.
Alice Clark (17/07/2025, 11:49):
Recently had my bike serviced at a local bicycle store to get new bar tape installed, provided the tape myself. Was charged £40 for the labor without prior knowledge of the cost, my mistake for not inquiring beforehand. Disappointed with the lack of transparency and won't be returning for future services.
Jennifer Graham (15/07/2025, 06:25):
This shop is fully stocked with an amazing selection of bicycles to fit every budget. If you're in need of a repair, I reckon there's no better spot in Aberdeen to bring your bike! Their Fixit workshop is an absolute gem as well, definitely worth checking out! Cheers!
John Moore (14/07/2025, 22:18):
Always ready to lend a hand and extremely helpful when you're in a pinch. Hands down the top bicycle store in Aberdeen.
Brian Bennett (14/07/2025, 20:22):
I 'ad a splendid experience with Evans in Aberdeen not too long ago. They provided top-notch advice and got me bike back on the road. Thanks very much, cheers!
Zoey Barnes (12/07/2025, 06:25):
Great bike store but the staff were a bit too persistent in offering assistance. I must have been asked 5 or 6 times during my 10-minute browse. Customers should be able to seek help on their own if needed. A tad too eager.
Angela Perry (11/07/2025, 09:04):
Fantastic bike at an amazing price
Evelyn Kelly (04/07/2025, 23:27):
I can't praise the team at the Aberdeen store enough. The service department went above and beyond by giving my bike a thorough check after a run-in with a car, all free of charge! The staff are incredibly well-versed in all things bikes, and I never get the sense that they're pushing sales for the sake of it. The store's location is also fantastic - I can swing by on my way home from work to grab orders or have my bike looked at, just like the other night.
Helen Ford (04/07/2025, 15:36):
I must say, I received top-notch service from the staff at this Bicycle store. They were simply splendid to me throughout my visit.
Shirley Parker (02/07/2025, 20:23):
Everything was easy to locate, and I was promptly asked if I required any assistance. The staff was extremely friendly.
Daniel Rivera (02/07/2025, 01:44):
The team at this bicycle store provides top-notch customer service. They are always so friendly and willing to help in any way they can. I haven't found any other place in Aberdeen that offers such exceptional service.

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