Matalan - Blackburn

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Matalan - Blackburn

Matalan - Blackburn

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Discovering Matalan in Blackburn: A Comprehensive Guide

If you’re looking for a clothing store that caters to a diverse audience, look no further than Matalan in Blackburn. Known for its affordable offerings and varied selection, Matalan is an excellent choice for shoppers of all ages. This article will explore the key aspects of the store, including accessibility features, payment options, and the overall shopping experience.

Accessibility Features

Matalan prioritizes accessibility for all its customers. The store is equipped with:

  • Wheelchair-accessible parking to ensure convenient access for everyone.
  • Wheelchair-accessible seating within the store.
  • Wheelchair-accessible toilets to cater to the needs of all visitors.

The store aims to create a welcoming environment and is also LGBTQ+ friendly, adding to its appeal for diverse shoppers.

Shopping Experience

While Matalan offers a wide range of products, including men's clothing, women's clothing, and even homeware, customer feedback highlights some challenges. Many shoppers appreciate the good quality items at reasonable prices but have expressed concerns about:

  • The need for better organization within the store, particularly during busy seasons.
  • The cleanliness of changing rooms, which has been noted as needing improvement.
  • Staff availability; long queues have been reported due to insufficient staffing during peak hours.

Payment Options

Matalan provides various payment methods for customer convenience:

  • Debit cards
  • Credit cards
  • NFC mobile payments

The store also offers an in-store pick-up service, making it easier for customers who prefer to shop online. However, some customers have experienced issues with their receipts, particularly when using self-service tills.

Recycling and Delivery Services

In addition to clothing, Matalan emphasizes sustainability through recycling initiatives. Customers can find information on how to recycle products responsibly. Furthermore, Matalan provides delivery options for online orders, enhancing overall convenience.

Customer Service: A Mixed Bag

Customer service has received mixed reviews. While some staff members are praised for their helpfulness—like Janet, who consistently goes above and beyond for customers—others have faced criticism for being slow or unhelpful. Feedback suggests that the store management may need to focus on improving employee training and ensuring adequate staffing during busy times.

Conclusion

Overall, Matalan in Blackburn is a solid choice for affordable fashion and household goods. With ongoing improvements in store organization, cleanliness, and customer service, Matalan has the potential to enhance its reputation further. If you're planning a visit, expect a wide range of offerings alongside a few areas for improvement—but remember, a quick visit might be best to avoid crowd-related delays!

We are located at

The contact phone of said Clothing store is +443330044444

And if you want to send a WhatsApp, you can do so at +443330044444

map of Matalan Clothing store, Children's clothing store, Department store, Fashion accessories store, Home goods store, Lingerie store, Men's clothing store, Shoe store, Sportswear store, Women's clothing store in Blackburn

We are available at these times:

Day Hours
Monday
Tuesday
Wednesday
Thursday (Today) ✸
Friday
Saturday
Sunday

The website is

In case you want to update any detail that you think is not correct related to this page, please send a message and we will handle it at the earliest convenience. With anticipation thank you very much.

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Comments:

Showing from 1 to 20 of 35 comment(s) received.

Marilyn Mitchell (15/07/2025, 03:31):
I shop at this store all the time, they can do no wrong in my book!
Heather Jones (14/07/2025, 20:07):
Every now and then, you can find some pretty decent finds on this blog. Definitely worth taking a peek!
Larry Graham (10/07/2025, 09:36):
The staff at this clothing store seemed more focused on chatting amongst themselves rather than assisting customers and maintaining a tidy shop floor!

The queue was quite long, as only one friendly and efficient employee was serving customers and restocking items, while the other two were engaged in idle chatter. It took me a good 10 minutes just to return a single item due to the slow service.
Kathleen Robinson (09/07/2025, 05:57):
Just dreadful customer service!! The staff are dreadfully slow and the queues are always terribly long
Albert Patterson (08/07/2025, 09:26):
Absolutely fantastic if you're looking to save some cash and take advantage of an ongoing sale.
Grace Adams (07/07/2025, 00:29):
Fantastic spot for picking up some new threads and home essentials. And the best part? It won't break the bank!
Carol Clark (05/07/2025, 06:56):
Great for everyday wear, whether you're at home or doing some business shopping.
Tyler Diaz (04/07/2025, 23:48):
The clothing options are absolutely smashing! I shall definitely be returning to make a purchase.
Rose James (30/06/2025, 09:19):
Absolutely love it! The atmosphere is so cheerful and welcoming, plus the prices are unbeatable. Amazing value for money, highly recommend! xxx
Brandon Bennett (28/06/2025, 11:30):
I recently had the pleasure of visiting the Matalan store in Blackburn, and I must say that Janet provided exceptional assistance during my shopping trip. Her friendly and helpful demeanor truly enhanced my overall experience. Matalan is fortunate to have such a dedicated team member. Thank you, Janet, for your outstanding service!
Frank Williams (28/06/2025, 04:40):
I popped into the store today with a family fund voucher and was a bit lost on how to use it. The staff were so friendly and helpful, they really represent the Matalan name well. Thank you for the excellent assistance today! 😀
Aaron Graham (26/06/2025, 18:08):
A fabulous store with a splendid assortment of the newest fashion trends en vogue.
Brandon Jordan (26/06/2025, 08:47):
It appears that there is a lack of variety for young lads in the store's clothing selection, while there is an abundance of options for the lasses. It would be advantageous to introduce more diverse choices for the little gentlemen's wardrobe as well.
Aaron Rivera (25/06/2025, 18:58):
🧐🧐🧐🧐 I must say, only half of my order has made its way to me. Ventured down to the STORE and the lovely lady who assisted me mentioned that Not all items were ready yet and that I'd have to await another Email 😡😠. Quite a slow process, I must say. Matalan online is just not cutting it for me at the moment - feeling quite frustrated with having to repeatedly visit the Store.

Could someone please help me out with my order?

I placed the order on the 7th of February 2021, and it's now been 8 days. Truly disappointed in Amazon, Smyths Toys provide a much speedier service.
Dylan Nelson (21/06/2025, 19:56):
The shop had a good selection of clothes at affordable prices, but the fitting rooms were absolutely dreadful! They were dustier than an old Henry vacuum and there wasn't even a chair to sit on.
Stephanie Sanchez (20/06/2025, 23:22):
Great selection of garments, friendly staff, great bang for your buck, ample parking available.
Leonard Wilson (18/06/2025, 14:12):
Terrific for kids' clothes. Women's selection is decent. Men's section is top-notch.
Cynthia Clark (17/06/2025, 17:31):
Decent selection of choices, great bang for your buck especially when there are sales, and a ton of complimentary parking available.
Martha King (16/06/2025, 22:36):
Great find! The products are top-notch and won't break the bank. They offer a fantastic selection for everyone, from the youngest to the oldest. However, the self-service tills could use some improvement as I've encountered pricing issues during my last three visits. On the bright side, a kind male employee went above and beyond by checking the storeroom and locating the right sizes for the items I was after. Great customer service!
Keith Collins (16/06/2025, 14:11):
I had just an hour to find a shirt, and I managed to find a perfect fit with an 18.5" size. The staff at the store were so lovely and accommodating.

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