Matalan - Blackburn

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Matalan - Blackburn

Matalan - Blackburn

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Discovering Matalan in Blackburn: A Comprehensive Guide

If you’re looking for a clothing store that caters to a diverse audience, look no further than Matalan in Blackburn. Known for its affordable offerings and varied selection, Matalan is an excellent choice for shoppers of all ages. This article will explore the key aspects of the store, including accessibility features, payment options, and the overall shopping experience.

Accessibility Features

Matalan prioritizes accessibility for all its customers. The store is equipped with:

  • Wheelchair-accessible parking to ensure convenient access for everyone.
  • Wheelchair-accessible seating within the store.
  • Wheelchair-accessible toilets to cater to the needs of all visitors.

The store aims to create a welcoming environment and is also LGBTQ+ friendly, adding to its appeal for diverse shoppers.

Shopping Experience

While Matalan offers a wide range of products, including men's clothing, women's clothing, and even homeware, customer feedback highlights some challenges. Many shoppers appreciate the good quality items at reasonable prices but have expressed concerns about:

  • The need for better organization within the store, particularly during busy seasons.
  • The cleanliness of changing rooms, which has been noted as needing improvement.
  • Staff availability; long queues have been reported due to insufficient staffing during peak hours.

Payment Options

Matalan provides various payment methods for customer convenience:

  • Debit cards
  • Credit cards
  • NFC mobile payments

The store also offers an in-store pick-up service, making it easier for customers who prefer to shop online. However, some customers have experienced issues with their receipts, particularly when using self-service tills.

Recycling and Delivery Services

In addition to clothing, Matalan emphasizes sustainability through recycling initiatives. Customers can find information on how to recycle products responsibly. Furthermore, Matalan provides delivery options for online orders, enhancing overall convenience.

Customer Service: A Mixed Bag

Customer service has received mixed reviews. While some staff members are praised for their helpfulness—like Janet, who consistently goes above and beyond for customers—others have faced criticism for being slow or unhelpful. Feedback suggests that the store management may need to focus on improving employee training and ensuring adequate staffing during busy times.

Conclusion

Overall, Matalan in Blackburn is a solid choice for affordable fashion and household goods. With ongoing improvements in store organization, cleanliness, and customer service, Matalan has the potential to enhance its reputation further. If you're planning a visit, expect a wide range of offerings alongside a few areas for improvement—but remember, a quick visit might be best to avoid crowd-related delays!

We are located at

The contact phone of said Clothing store is +443330044444

And if you want to send a WhatsApp, you can do so at +443330044444

map of Matalan Clothing store, Children's clothing store, Department store, Fashion accessories store, Home goods store, Lingerie store, Men's clothing store, Shoe store, Sportswear store, Women's clothing store in Blackburn

We are available at these times:

Day Hours
Monday (Today) ✸
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

The website is

In case you want to update any detail that you think is not correct related to this page, please send a message and we will handle it at the earliest convenience. With anticipation thank you very much.

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Comments:

Showing from 1 to 20 of 21 comment(s) received.

Dylan Nelson (21/06/2025, 19:56):
The shop had a good selection of clothes at affordable prices, but the fitting rooms were absolutely dreadful! They were dustier than an old Henry vacuum and there wasn't even a chair to sit on.
Stephanie Sanchez (20/06/2025, 23:22):
Great selection of garments, friendly staff, great bang for your buck, ample parking available.
Leonard Wilson (18/06/2025, 14:12):
Terrific for kids' clothes. Women's selection is decent. Men's section is top-notch.
Cynthia Clark (17/06/2025, 17:31):
Decent selection of choices, great bang for your buck especially when there are sales, and a ton of complimentary parking available.
Martha King (16/06/2025, 22:36):
Great find! The products are top-notch and won't break the bank. They offer a fantastic selection for everyone, from the youngest to the oldest. However, the self-service tills could use some improvement as I've encountered pricing issues during my last three visits. On the bright side, a kind male employee went above and beyond by checking the storeroom and locating the right sizes for the items I was after. Great customer service!
Keith Collins (16/06/2025, 14:11):
I had just an hour to find a shirt, and I managed to find a perfect fit with an 18.5" size. The staff at the store were so lovely and accommodating.
Anna Scott (14/06/2025, 23:33):
Fabulous shopping experience with plenty of great deals. Everything is so well-organized!
Frank Perez (12/06/2025, 10:54):
If you're a lady, there are so many options for you to explore in the clothing store. However, if you're a chap, the selection might be a bit more limited.
Christian Bennett (11/06/2025, 06:41):
We popped into the Clothier's to find a suit for my bloke, but alas, they were fresh out of his size. Oh, bother!
Philip Smith (10/06/2025, 11:31):
It just keeps getting better every time I pop into the store. The staff is so helpful and the prices are really reasonable for the quality of the goods.
Patrick Kim (09/06/2025, 12:06):
It used to be a bargain and full of charm. No longer affordable and cheerful, it is now a bit questionable.
John Hamilton (08/06/2025, 13:35):
The store was an absolute disaster, with half of the aisles looking bare. It was a Saturday and there were only three employees manning the tills, resulting in a 25-minute wait in line! The fitting rooms were disgustingly dirty. However, I must say that the staff member who helped us was quite pleasant, providing excellent customer service despite the chaos.
Abigail Sanchez (05/06/2025, 08:40):
We have a fantastic selection of items arriving at our store soon. Our prices are unbeatable!
Christopher Lewis (05/06/2025, 03:54):
Oh, what a shame to hear about the state of the floors at this clothing store, especially during these uncertain times! It's important for businesses to prioritize cleanliness and social distancing for the safety of customers and staff. Perhaps Matalan could benefit from employing some cleaners to improve their store environment. On a brighter note, it's wonderful to hear that the staff were excellent despite the circumstances. I must say, the neighboring Dunelm Mill sounds like a stellar example of cleanliness and organization with proper social distancing measures in place.
Shirley Lopez (04/06/2025, 01:07):
I understand that it's the sale season, but it doesn't mean it has to be a chaotic season as well. The entire store is in disarray, resembling more of a rummage sale than a pleasant shopping experience.
Samantha Johnson (03/06/2025, 19:14):
Outstanding customer service from Janet!
She was incredibly helpful and friendly.
Went above and beyond to assist us in finding a swimsuit for my daughter.
Great value for money.
Thank you, Janet!
Amelia Morgan (01/06/2025, 22:15):
Matalan is a smashing store near me, with cracking opening hours and top-notch prices. Cheers!
Jerry Edwards (31/05/2025, 14:16):
Worst Matalan I've been to. Never any staff at the tills or in the fitting rooms, even when there's a long queue. Absolutely no customer service. The Matalan in Bamber Bridge is ten times better - bigger, well-staffed, and a pleasant environment to shop in.
Tyler Richardson (30/05/2025, 18:19):
🥰 Just snagged a lovely dressing gown for my mum and even got 25% off! Winning! 👌
Layla Rogers (30/05/2025, 14:12):
The customer service standard has been declining over the years. At times, we find ourselves lingering around with our shopping, waiting for a member of staff to attend to us. With a shortage of personnel and little emphasis on customer satisfaction.

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