Dunbar the Jeweller - Alloa

Services and businesses in England

Dunbar the Jeweller - Alloa

Dunbar the Jeweller - Alloa

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Votes: 44 - Score: 3.8

Discover Dunbar the Jeweller in Alloa

Dunbar the Jeweller stands as a prominent establishment in Alloa, offering a range of on-site services for all your jewelry needs. As a local jeweler, it’s essential to understand their service options, especially if you're considering a quick visit.

Planning Your Visit

When planning your visit to Dunbar the Jeweller, you can expect a diverse selection of jewelry and gifts suitable for any occasion. Whether you're searching for an engagement ring, a unique charm, or a special gift, the staff are generally described as friendly and knowledgeable, ready to assist with your selections.

On-Site Services

Dunbar offers various on-site services including jewelry repairs and customization. Many customers have shared experiences regarding the quality of repairs—while some had positive experiences with repairs like replacing lost diamonds, others noted dissatisfaction with the handling of intricate requests. It’s important to assess what service options are available based on your needs.

Delivery and Payment Options

In terms of payments, Dunbar the Jeweller accommodates various methods including NFC mobile payments, credit cards, and debit cards, making transactions convenient for all customers. However, some customers have expressed frustration over certain policies concerning deposits and fees, which may impact your overall experience.

Customer Experiences and Feedback

Customer feedback has highlighted a mixed bag of experiences at Dunbar the Jeweller. While several patrons praised the quick, efficient service and the extensive range of charms available, others reported poor customer service, especially after purchases were made. There were instances where communication regarding repairs and pricing was not adequately managed, leaving customers feeling disappointed and undervalued. Others appreciated the effort to create personalized items from family heirlooms, showcasing the jeweler’s commitment to customer satisfaction during critical moments. Yet, there have been notable complaints about handling repairs and transparency about costs.

Final Thoughts

Before opting for Dunbar the Jeweller, it’s wise to consider both the positive and negative reviews surrounding their service. While the establishment has shown qualities of being a family-oriented business with potential for great customer service, experiences can vary significantly. Make your planning thorough, ensuring you understand the on-site services, payment options, and customer service track record. Ultimately, your experience will vary based on expectations and specific service interactions.

We are based in

The contact phone of the mentioned Jeweler is +441259724265

And if you want to send a WhatsApp, you can do so at +441259724265

map of Dunbar the Jeweller Jeweler in Alloa

We are available at these times:

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Showing from 1 to 2 of 2 comment(s) received.

Alexander Hall (01/05/2025, 23:22):
WOW! WOW! WOW!

If I could give a 10-star rating, I definitely would. The customer service at this place was absolutely phenomenal. My fiancée tried on several rings, but just couldn't find the perfect one. After a chat with the jeweler, he suggested using my partner's great-grandmother's ring and modifying it to match her engagement ring. They were willing to forgo a sale in order to ensure our satisfaction. They took care of everything, from resizing to reshaping, without any trouble and even with very short notice (just 1 week before the wedding). I will be recommending Gilmour and Shirley to all my friends and family, and to anyone reading this review – you should definitely stop by, even if just for a chat.

Well done and thank you, Gilmour and Shirley!
Amy Howard (01/05/2025, 16:42):
Well, what a proper mess! They're all smiles when it comes to pocketing your pounds, but the tune changes when you've got a problem that needs fixing. Utterly RUDE, unhelpful, and lacking in professionalism. Absolutely zero in the way of customer service.
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