M&S Simply Food - Braehead: Your One-Stop Supermarket Experience
If you're in Glasgow and looking for a convenient and high-quality supermarket experience, look no further than M&S Simply Food at Braehead. This store combines great produce with a variety of on-site services to cater to all your shopping needs.
Planning Your Visit
With ample free parking, including a wheelchair-accessible car park, M&S Simply Food is easily accessible for everyone. The wheelchair-accessible entrance ensures that all customers have a seamless shopping experience. Whether you're planning a quick visit or an extended shopping trip, the layout allows you to navigate through the aisles with ease.
Shopping Experience Highlights
In-Store Shopping & Offerings
The supermarket offers a wide range of products, from premium groceries to ready-made meals. The food court is known for its high-quality offerings, including a selection of sandwiches, pastries, and hot dishes. Customers often praise the delicious food available, making it a perfect place to grab a bite after shopping.
Accessibility and Service Options
M&S Simply Food is committed to being LGBTQ+ friendly, creating an inclusive environment for all customers. The staff are well-trained and always ready to assist, ensuring every customer's needs are met. Notably, customers have highlighted instances of exceptional service from staff members like David and Ash, who go out of their way to help shoppers find exactly what they need.
Payment Practices
For customer convenience, M&S Simply Food accepts various payment options, including debit cards and NFC mobile payments. However, it's worth noting that there are instances when only cash is accepted, so it's advisable to check beforehand to ensure a smooth checkout process.
Customer Feedback
While many patrons appreciate the overall shopping experience, feedback varies. Some customers have reported issues with specific staff interactions, particularly regarding checkout procedures and product inquiries. For example, situations involving rude service at the café or difficulties with returns have surfaced. Nevertheless, positive experiences have been shared about helpful staff members who provide great advice and assistance.
Final Thoughts
M&S Simply Food at Braehead is more than just a supermarket; it's a community-oriented shopping destination with something for everyone. With its great produce, accessibility features, and a friendly atmosphere, it continues to attract shoppers. Whether you're after high-quality food or a pleasant place for in-store pick-up, M&S Simply Food should be at the top of your list when navigating supermarkets in Glasgow.
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Today at lunchtime, we stopped by the downstairs café for some coffee and sandwiches. The staff we came across were incredibly helpful and cheerful. We interacted with a café manager named Craig, a gentleman named Robert at the counter, and a young woman who was taking care of the drinks. A touch of friendliness can really brighten your day!
Jean Morales (15/07/2025, 05:24):
Top-notch produce is available at this establishment, and the service is provided by a highly skilled team.
Eugene Hill (14/07/2025, 20:14):
Lovely spot, always a pleasant atmosphere.
Gary Nguyen (11/07/2025, 15:03):
The food hall was bustling with activity, and the ready-made meals were of excellent quality. I also picked up some delightful bed linens and other items. The staff were incredibly friendly and helpful throughout my visit.
Jeremy Myers (10/07/2025, 10:50):
I absolutely adore this supermarket, it is a one-stop-shop for all your needs. However, I do find that the staff seem preoccupied with restocking shelves rather than providing friendly and attentive service. It would greatly benefit the shopping experience if a walkway were to be installed from the M&S Foods section customer service desk to the main store, as the aisle beyond the checkouts tends to get congested with traffic.
Abigail Brown (09/07/2025, 15:21):
Loads of fancy clothes in this year, I grabbed a couple of items from here. The attire is quite elegant with a wide selection of lovely coats. It's a pretty massive shop, so it's worth a visit. This particular piece caught my eye the most, as there are plenty more options to choose from. Cheers!
Nicole Rodriguez (09/07/2025, 05:26):
I recently purchased a suit from the Supermarket on the 11th of January, 2023. I tried it on in the fitting room and had no problems. However, when I wore the suit out for a day of work, I realized it was a bit snug when sitting at my desk. I decided to return the item and went back to the store. When I explained to the cashier that I wanted a refund, she refused, stating that I had worn the suit. I requested to speak to a manager, and Jenny reiterated that they could not issue a refund due to me wearing the suit.
As someone who works in the same sector, I found this policy unusual. I asked for the head office number and Jenny provided me with the customer service line. After speaking with Lucas from customer service, who was very helpful, he suggested I return to the store so he could discuss the issue with Jenny. After a lengthy conversation with Jenny and her deputy manager, Lindsey or Lindsay, they continued to argue that refunds are typically not given for items with removed labels.
After 45 minutes of back and forth, they finally inspected the suit and acknowledged that it was in sellable condition. Despite their initial resistance, I was eventually granted a refund. I want to express my gratitude to Lucas for his assistance in resolving this matter. I also lodged a complaint with him regarding the store's handling of the situation and he assured me that they would receive training on refund procedures.
Ultimately, I was able to achieve the outcome I sought. It is important to be aware of consumer protection laws and policies in such situations. It seems that the staff at this Supermarket may have let their egos interfere with following proper protocols. Therefore, I would recommend avoiding this store at all costs due to their unhelpful and rude behavior.
Robert Jenkins (08/07/2025, 02:10):
This M&S is a proper big one, with all the usual stuff you'd expect. They even have a cafe and a kebab grill, can you believe it? Service is quick and the staff are really friendly. Just watch out because parking at Braehead can get pretty hectic during busy times.
Jean Parker (07/07/2025, 04:14):
This market is quite lovely, it has just about everything you could need. The staff are really friendly and helpful. It's a fantastic spot for enjoying a coffee and indulging in some cake.
Shirley Phillips (04/07/2025, 21:48):
I recently attended a wine tasting event at the supermarket, and I must say it was quite enjoyable and well-attended! The selection of nibbles to go with the wine was also quite impressive. Kudos to Katie, Jemma, Cara, Catherine, and Darren for putting together such a fantastic event. I'm looking forward to coming back! Cheers!
Helen Perry (03/07/2025, 17:56):
I must say, I was quite shocked by the behavior of "some" of the checkout staff at Marks and Spencer's Braehead. It seems they have no issue with pricing "Sale" items incorrectly and then charging customers a higher price at the tills!
Recently, my partner and I bought two identical suits from the M&S sale section, only to discover that one of them was priced at the regular full price! When I brought this to the attention of the checkout staff and showed them the discrepancy between the sale ticket and the price charged by the automatic till, they promptly removed the item, stating it shouldn't have been on the sale rack in the first place.
I decided to cancel the transaction and continue my hunt for a bargain. Lo and behold, I stumbled upon another identical item on a different sale rack, once again with a lower price on the sale ticket. This time, we opted not to use the automated checkout.
When we pointed out the pricing error to the staff member, her response was, "Sale prices are at the checkout operator's discretion." I can't help but wonder if trading standards would agree if we were to show them two identical "Sale Items" with significantly different prices.
My advice to fellow shoppers at M&S is simple - BEWARE of their automated checkout system, and if you do use it, make sure to CHECK YOUR RECEIPT!
Matthew Edwards (03/07/2025, 14:46):
The food emporium boasts a splendid sushi counter that conveniently offers online ordering. It tends to get rather bustling during the weekends.
Jean Sanchez (28/06/2025, 05:08):
What a darling children's jumper! I reckon the little ones would absolutely adore sporting this jumper at my canine birthday bashes. I can hold the festivities at a variety of locations. Your pooch would have a grand ol' time with a reliable dog agility instructor. I work with suppliers who craft lovely celebration cakes and goodies. Your furry friend can even get pampered! Find me on Instagram abracadebra_events. Cheers!
Mia Morgan (28/06/2025, 00:53):
The café itself is quite good, but the staff seem to lack diligence in clearing tables. Many customers sat at tables with trays and leftover food, which were then moved to be cleaned. It appears that more supervision is needed to ensure that COVID rules are being followed accordingly.
Leonard Ortiz (27/06/2025, 23:12):
I availed meself of the bra fitting service at this M&S (I made an appointment online) and I must say, I 'ave nary a complaint. I was seen right on time, and me fitter, Roisin, was absolutely brilliant. She 'ad a wealth of knowledge and carried out 'er duties flawlessly. Much obliged, Roisin!
Ethan Gutierrez (27/06/2025, 06:21):
Impressive variety of grub and top-notch quality goods, I must say.
Sarah Lee (25/06/2025, 21:01):
I popped in for a spot of tea and a slice of cake with my granddaughter this morning, and I must say I was quite let down by the service. Once we were served our treats, we couldn't find a spotless table as they were all cluttered with dirty trays from previous guests. The place was in disarray, and despite our time there, no one came to clear the tables. This experience definitely deters me from returning; it appears they were severely understaffed to adequately cater to the public.
Scott Wright (24/06/2025, 10:41):
The staff at this supermarket are absolutely delightful! I was searching for a specific top and a lovely employee named Aileen went above and beyond to assist me. Not only was she incredibly helpful, but we also had a wonderful chat. A truly exceptional employee.
Stephen Richardson (23/06/2025, 02:06):
It's quite fascinating how many folks are drawn to shop here for its perceived prestige. M&S has made some minor tweaks to their marketing approach, yet they remain excessively pricey. However, it seems they're not too bothered, as the affluent crowd continues to fill their pockets.
While they once prided themselves on top-notch quality, these days you're shelling out a pretty penny for items readily available at Aldi or Lidl. The elite clientele doesn't seem fazed though. 🙄
Ronald Davis (20/06/2025, 20:09):
I had the pleasure of meeting the lovely Ella at the restaurant. She is an absolute gem. Her warmth and attentiveness made our dining experience extra special. She truly embodies the spirit of the company.