Ernest Jones - Glasgow

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Ernest Jones - Glasgow

Ernest Jones - Glasgow

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Votes: 113 - Score: 4.5

Discovering Ernest Jones: A Premier Jewelry Store in Glasgow

Ernest Jones, located at the Silverburn shopping center in Glasgow, is renowned for its exquisite offerings and exceptional customer service. However, recent feedback from customers has shed light on areas for improvement, signaling a mixed experience for shoppers.

Payment Options for a Seamless Experience

When visiting Ernest Jones, customers can enjoy various payment methods, including debit cards and credit cards. Additionally, for enhanced convenience, the store supports NFC mobile payments, making transactions quick and easy. Whether you opt for traditional payment methods or embrace modern technology, Ernest Jones accommodates all preferences.

Accessibility for All Customers

Ernest Jones values inclusivity and strives to provide an accessible shopping environment. The location features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that all visitors can navigate the store with ease. This commitment to accessibility reflects the store's dedication to serving every member of the community, including being LGBTQ+ friendly.

Service Options Tailored to You

Customers appreciate the variety of service options available at Ernest Jones, such as repair services and personalized shopping experiences. Feedback indicates that while some interactions have been less than ideal, like instances of being overlooked by staff, there are positive testimonials highlighting the dedication of employees who provide valuable assistance throughout the shopping process.

In-Store Pick-Up and Delivery Options

For those who prefer a more streamlined buying experience, Ernest Jones offers in-store pick-up for online orders, alongside reliable delivery services. This combination allows customers to choose their preferred shopping method based on convenience and time.

Quick Visits with Valuable Insights

While some customers have reported feeling ignored during their visits, others have enjoyed memorable experiences, particularly when assisted by knowledgeable staff members. Quick visits to browse collections can lead to pleasant surprises, especially when receiving attentive service that enhances the overall shopping experience.

Crowd Management and On-Site Services

Managing foot traffic effectively is key to providing a comfortable shopping atmosphere. During busy periods, the crowd can become overwhelming, but the staff’s commitment to assist remains essential. Customers have noted that the store's on-site services, including consultations for custom jewelry, often lead to successful outcomes when paired with attentive staff.

Conclusion: A Jewel of a Store with Room for Improvement

Ernest Jones in Glasgow presents a diverse selection of jewelry and watches accompanied by various payment methods and accessibility features. While customer feedback highlights notable achievements in service and product offerings, it also underscores the need for consistent training and improvements in customer engagement. With ongoing efforts to enhance the shopping experience, Ernest Jones can continue to shine as a destination for jewelry lovers in Glasgow.

You can come to our business at

The contact line of the respective Jewelry store is +441418804764

And if you want to send a WhatsApp, you can do so at +441418804764

map of Ernest Jones Jewelry store, Jewelry repair service, Watch repair service, Watch store in Glasgow

We are open during the following hours:

Day Hours
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Friday (Today) ✸
Saturday
Sunday

The website is

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Showing from 1 to 10 of 10 comment(s) received.

Gloria Ramirez (06/06/2025, 08:07):
Absolutely top-notch service from Kyle over at Silverburn! I was assisting a family member in the search for a truly unique gift, and Kyle truly went above and beyond by special ordering items not typically carried in the store. He made the entire experience smooth and delightful! A solid 5 out of 5 rating - huge thanks to the whole team!
Judith Rivera (30/05/2025, 21:16):
The store manager was extremely helpful and I will definitely go back there again.
Andrew Davis (29/05/2025, 03:04):
The staff at the jewelry store were so lovely and proper. Definitely worth a visit!
Angela Collins (28/05/2025, 23:58):
Top-notch service at the Silverburn store. Anna went above and beyond to assist me, resulting in a fantastic shopping experience. Many thanks, John.
Bradley Brown (25/05/2025, 15:58):
Just had the most amazing experience at Ernest Jones in Silverburn Glasgow! The team and manager were exceptional on Boxing Day. I mistakenly bought my wife a luxury watch for Christmas that she already had (I know, I messed up lol), but they made the exchange for another of the same brand so easy. They even price matched it for me. Huge thanks to the store manager for being so understanding and friendly - you saved my Christmas! This is why I always prefer shopping in-store, and why I keep returning to Ernest Jones. Wishing everyone a Merry Christmas!
Susan Long (24/05/2025, 21:56):
Anna was an absolute gem, mate! She was wearing the necklace that I couldn't resist buying because it looked absolutely smashing on her!
Kathleen Gonzalez (22/05/2025, 10:22):
Lovely open-plan jewellery store located in the heart of Brehead.
Austin Baker (20/05/2025, 14:15):
I must say, I reckon 5 stars just doesn't do justice! Anna truly went the extra mile in assisting me to track down a particular timepiece I had set my sights on. The watch was dispatched on the very same day and reached me by the following morning (all the way from Glasgow to Peterborough!). I was kept in the loop with several phone calls detailing the order and shipping status. Hands down the most top-notch shopping venture I've encountered. I'll definitely be returning to the Silverburn Ernest Jones store for my next acquisition. Cheers!
Dennis Gutierrez (18/05/2025, 23:46):
I must say, we had a rather unfortunate experience at the Silverburn store today. The missus and I popped in to select a Christmas gift - a watch for yours truly. Upon our arrival, it seemed as though we had become invisible to the store staff. Not a single soul bothered to greet us or offer any assistance. After lingering about for a good 15 minutes, we made the decision to seek out another establishment for our purchase. Luckily, we stumbled upon Chisholm Hunter, where the service was simply top-notch. Needless to say, we won't be setting foot in an Ernest Jones store again.
Grace Henderson (18/05/2025, 22:01):
Assisted by Anna. Spent a good amount of time with me, helping me choose 5 watches to give as gifts! She's been absolutely lovely and very patient. I'll definitely return to purchase a watch for myself, but I'll save that for another day. Thank you, Anna.
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